Customer Onboarding & Implementation Executive, APAC (Logistics)

Join Search Personnel as a Customer Onboarding & Implementation Executive and play a pivotal role in driving seamless customer transitions across the APAC region. This position is ideal for a detail-oriented professional with a passion for logistics and a knack for ensuring smooth onboarding processes. Based in Bali, you'll be part of a dynamic team helping clients in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

As a Customer Onboarding & Implementation Executive, you'll be the bridge between our clients and our logistics solutions. You'll work closely with clients to understand their needs, guide them through our systems, and ensure a successful implementation. Daily, you'll use tools like Salesforce, Jira, and Confluence to manage processes and track progress. This role offers a unique opportunity to grow within a company that values innovation and client satisfaction.

With a competitive salary of USD 4000 - 5000, you'll have the chance to work in a vibrant, international environment. If you're ready to take on this challenging and rewarding role, we invite you to apply and be part of our journey in making logistics seamless for our clients.

📋 Tanggung Jawab Pekerjaan

• Manage the entire customer onboarding process from start to finish, ensuring a smooth transition for new clients.
• Conduct initial client meetings and assessments to understand their specific needs and requirements.
• Develop and deliver customized onboarding programs tailored to each client's unique circumstances.
• Coordinate with internal teams to ensure all necessary resources and support are in place for client implementation.
• Provide ongoing support and training to clients, ensuring they are comfortable and confident using our logistics solutions.
• Monitor client progress and provide regular updates to the management team.
• Use Salesforce to manage client data and track onboarding progress.
• Leverage Jira and Confluence to streamline processes and ensure efficient communication within the team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer onboarding, client management, or a similar role in the logistics industry.
• Proven track record of successfully onboarding and implementing logistics solutions for clients.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce, Jira, and Confluence is a plus.
• Certification in logistics or project management is a plus.

🛠️ Keahlian

Lowongan Terkait