Admin DeskCall

Join PT Pelangi Icecream Indonesia as an Admin DeskCall and become a vital part of our customer service and administrative team! In this role, you will be the first point of contact for our valued customers, ensuring seamless communication, accurate order management, and a delightful experience. Located in Kabupaten Bandung, Jawa Barat, our company is a leading player in the ice cream industry, known for our commitment to quality and customer satisfaction.

As an Admin DeskCall, you will handle incoming calls, manage customer inquiries, process orders, and coordinate with our sales and production teams to ensure timely delivery. You will use our in-house CRM system, Zoho, and our order management software, SAP, to streamline operations and improve efficiency. This role offers a dynamic and rewarding environment where your contributions will directly impact our customers' satisfaction and our business growth.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls, providing accurate information and resolving inquiries promptly.
• Process and manage customer orders, ensuring they are accurately recorded and transmitted to the production and sales teams.
• Maintain and update customer records in our CRM system, Zoho, ensuring data accuracy and completeness.
• Coordinate with the sales and production teams to ensure timely order fulfillment and delivery.
• Monitor and report on call metrics, such as call volume, average handling time, and customer satisfaction scores.
• Assist in training new team members on customer service best practices and company policies.
• Provide exceptional customer service, ensuring a positive and memorable experience for all our valued customers.
• Adhere to company policies and procedures, ensuring compliance and maintaining a high standard of professionalism.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or administrative role, preferably in a fast-paced, service-oriented environment.
• Proven ability to handle multiple tasks and prioritize work effectively.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational skills, with the ability to manage and update records accurately.
• Proficiency in using CRM systems, such as Zoho, and order management software, such as SAP.
• Familiarity with the ice cream industry is a plus, but not required.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent. A degree in Business Administration, Customer Service, or a related field is preferred.

🛠️ Keahlian

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